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“You Stayed the Whole Time” – Tonisha and Joel’s Story of Compassionate Care

November 4, 2025

When one of our clients—eight months sober—relapsed and fell into suicidal crisis after devastating health news, BACS Care Coordinator Tonisha immediately stepped in. She went to his home, found him in crisis, and stayed by his side for hours, ensuring his safety while advocating for urgent care.

When outside intervention didn’t come, Tonisha and Clinical Program Supervisor Joel gently convinced him to go to the Urgent Care Clinic. Still frightened, he told Tonisha, “If you leave, I’m going to leave.” Tonisha stayed without hesitation, providing comfort, history, and advocacy to help him get the care he deserved.

Her persistence showed him that he mattered. “You stayed this whole time,” he said, recognizing that her dedication gave him the strength to accept help.

Tonisha’s commitment is a reminder of what compassionate care means at BACS: never giving up, never walking away, and always showing up for people when they need it most.

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🎉 Now Open: BACS Housing Resource Centers!

We’re excited to welcome our communities to the new BACS Housing Resource Centers across Alameda County!

Whether you need help preventing homelessness, finding housing resources, accessing Coordinated Entry, connecting to benefits, or navigating community services, our team is here for you. Compassionate support. Personalized guidance. Real solutions.

Visit your local Housing Resource Center today and let us help you take the next step toward housing stability.